Title: The Importance of Gender Inclusivity in the Hospitality Industry
Description: Hospitality is all about welcoming guests, but misgendering a customer can alienate them before they even make it to their room. As our society becomes more inclusive, it is important to note that many people do not use traditional gender pronouns. Though it may take some getting used to, the reward is often stronger guest relationships and repeat business. Learn how to approach this important topic and create a culture of inclusivity.
Presenters: Malik Gillani, Executive Director, Silk Road Rising