WEBINAR - How to Handle Intoxicated and Otherwise Challenging Guests in the Hospitality Industry

Start Date: Wednesday, April 3, 2019 2:00 PM
End Date: Wednesday, April 3, 2019 2:25 PM

Location:
Online

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Event Description:
Title: How to Handle Intoxicated and Otherwise Challenging Guests in the Hospitality Industry
 
 
Description: Working in the hospitality industry means occasionally having to handle an intoxicated and/or otherwise challenging guest. Employees in the hotel industry, particularly front-line staff, can face physical, emotional and psychological pressures related to unpredictable guests. Studies suggest that confronting these guests in the workplace can cause employee-withdrawal behavior such as turnover and absenteeism. Join this webinar to learn how to best handle these guests in a professional and legal manner while reducing the stress often affiliated with these interactions. 
  
 
Presenter: Dr. Hicham Jaddoud, MBA, CRDE, Senior Director of Hospitality, North Star Mohican Casino & Resort
 

CLICK HERE TO REGISTER

Event Contact: Steve Wolfingbarger

If you have any questions regarding this event or registration, please contact the AAHOA Office at (404) 816-5759 or by email at info@aahoa.com.


If you are not a current member of AAHOA and would like to register for this event, you will need to sign up for a Membership or as a Prospect (non-member) by clicking on the following link Sign Up. If you have questions, please contact the AAHOA office at (404) 816-5759.