Title: How to Handle Intoxicated and Otherwise Challenging Guests in the Hospitality Industry
Description: Working in the hospitality industry means occasionally having to handle an intoxicated and/or otherwise challenging guest. Employees in the hotel industry, particularly front-line staff, can face physical, emotional and psychological pressures related to unpredictable guests. Studies suggest that confronting these guests in the workplace can cause employee-withdrawal behavior such as turnover and absenteeism. Join this webinar to learn how to best handle these guests in a professional and legal manner while reducing the stress often affiliated with these interactions. .
Presenter: Dr. Hicham Jaddoud, MBA, CRDE, Senior Director of Hospitality, North Star Mohican Casino & Resort