WEBINAR - From Service Failure to Service Hero

Start Date: Friday, November 10, 2017 1:00 PM
End Date: Friday, November 10, 2017 1:25 PM


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Event Description:
Title: From Service Failure to Service Hero 
Description: Guest satisfaction is critical to every successful hotel. When we fail to meet the expectations of our guests, the steps we take to resolve the issue and regain their approval leaves a lasting memory. How do you ensure your staff is prepared? The most important step is having employees that are well-trained and able to spot and correct service failures. This webinar will provide proven practices to address different situations and identify opportunities to build and maintain guest loyalty.
Presenter: Susan Pannozzo, Founder & Host, Hospitality Academy


Event Contact: Steve Wolfingbarger

If you have any questions regarding this event or registration, please contact the AAHOA Office at (404) 816-5759 or by email at info@aahoa.com.

If you are not a current member of AAHOA and would like to register for this event, you will need to sign up for a Membership or as a Prospect (non-member) by clicking on the following link Sign Up. If you have questions, please contact the AAHOA office at (404) 816-5759.