Title: Front Desk: The Forgotten Sales Department
Description: Many hotels today lack dedicated salespeople, but all have front desk staff that is generally underutilized. Revenue lost from the poor handling of inquiry calls is widespread and can be quite significant. Learn how to maximize your revenue potential by teaching your front desk employees how to REALLY sell, and also learn the best ways to motivate them.
Presenter: Ed Iannarella, President, Stonehenge Consulting Group